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Frequently Asked Questions
Please see our Returns and Exchanges page to learn about our policies or to request a return.
The term typically refers to the hardware components of a computer that have been either replaced with similar components or updated with newer technology than with which the device was originally manufactured.
All versions of Microsoft Windows do not come pre-installed with a virus protection program. You will have to purchase one online or in stores.
Always back up your data! If you don't have a DVD burning drive or an external hard drive, get one! Keep multiple backups in separate locations if possible.
There's a good chance it is infected and you will need to clean out your computer from unwanted malicious software or reinstall Windows. Unfortunately, getting your computer infected is not covered under our warranty, but we may be able to help walk you through how to get rid of the virus.
As of January 1, 2014, Microsoft Authorized Refurbishers are no longer including recovery media supplied on DVDs with refurbished PC purchases. All of Joy Systems' computers have a recovery partition called System Restore which comes up as you boot up the computer from a shut down. Follow the on-screen instructions to restore the computer back to factory settings. For more information, please visit Microsoft's website.
The industry standard for refurbished battery life is around 45 minutes. While our batteries last a bit longer than the standard, we can't guarantee that they will last several hours. If your battery life lasts less than 45 minutes, however, please check the warranty section to see if it's available for an exchange.