We're dedicated to providing the best experience for our customers, long after your computer ships. If you have any questions or concerns with a computer you've purchased from us, please contact a dedicated education representative at email@example.com or (732) 328-8566.
Please have your Joy serial number handy. This is a 7 to 9 digit barcode on the bottom of your laptop or the side or back of your desktop computer. Your Joy serial number lets us identify your computer and provide the best service.
Joy Systems offers an extended 3-year warranty for PEPPM members. You can download a PDF copy of our warranty, or read below:
Joy Systems Limited Warranty Statement and Technical Support Guide
Limited Warranty for PEPPM Members
Joy Systems provides a warranty with technical support to the original end-user (purchaser), excluding accessories. The Joy Systems warranty ensures the product will be free of defects related to materials and/or workmanship from the date of shipment. The Joy Systems warranty will cover costs related to parts, labor and shipping that are associated with the in-house repair of the defective hardware. Accidental damage is not covered under the warranty and all damage caused by the end-user will void the warranty. The warranty applies to the original end-user(s) within the contiguous United States (excluding AK, HI, PR, and US territories). All warranty replacements will be shipped using FEDEX GROUND, UPS GROUND, or USPS FIRST CLASS MAIL with no exceptions.
The warranty term for products purchased under a PEPPM contract is as follows:
- Desktop computers shipped with Microsoft Windows: 3 years from date of shipment
- Laptop computers shipped with Microsoft Windows: 3 years from date of shipment
Warranty services will be performed at the Joy Systems Service Center located at 101 Cottontail Lane, Somerset, NJ 08873, USA. For warranty service and other technical support, please contact firstname.lastname@example.org or call 877-JOY-8808.
Product(s) cannot be returned for credit or refunds without prior authorization. Joy Systems will not provide reimbursements for unauthorized third party repairs. The Joy Systems warranty is NOT TRANSFERABLE.
Please retain all packing materials including the box as they will be required to ship the computer to Joy Systems for warranty service. Computers shipped to Joy Systems by the original end-user with inadequate packaging will be deemed potentially damaged and may restrict warranty support for the product(s).
Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning the computer to Joy Systems. If any such unauthorized third party parts are returned with a computer for warranty service, Joy Systems will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.
Joy Systems is not responsible for any user data on a computer being returned for warranty service. In the event that the user’s data is lost, Joy Systems will not be liable. It is the responsibility of the user to make regular backups of important data.